FAQ
I have ordered a designed product and uploaded my photos, now what happens?

1. DRAFT IS CREATED
Once I receive your images and deposit, I will start your design. I will have the first draft ready for you:

  • Cards in 2 business days.
  • Posters in 3 business days.
  • For Simple, Friendship, Guest, Interactive Books in 7 days.
  • All other Books I will email you to let you know when the first draft will be ready.
  • For all books three sets of revisions are included in the design fee.

2. DESIGN COMPLETION
Once the design is approved, I will send your product to print and you should receive it in 2 to 7 days(with the exception of our Signature Books which take 6 weeks to hand assemble).

3.Your product arrives!

QUESTIONS? Please contact me if you have any questions!



How do I get my photographs to you?
Up to 5 photos can be uploaded on the link provided when placing an order.

If the product you are ordering requires transferring more than 5 images I will send you a shared Dropbox folder and you will need to simply copy and paste your images into the folder.



Can I change my order?
Once the order has been proofed for printing, the order cannot be changed. If you make a request we will try to stop the printing process but in most cases this will not be possible.



What is the guarantee on the products?
We use some of the top labs in North America and we are sure you will find the products a beautiful addition to your home. Inspect your product upon arrival and if there is any manufacturing defects we will be happy to look into a reprint, if anything is a concern please notify us within 3 days of receiving your new product.



How to take care of your Canvas.
You will want to treat your gallery wrap just like any other piece of art. When choosing a spot for your canvas, we recommend placing the canvas where it will not be subject to direct sunlight for extended periods of time. Over exposure to sunlight can cause discoloration and damage of your print.

It is also best to avoid extreme temperatures and humidity. This can cause the canvas to become loose and sag on the stretcher bars. If this occurs just lean your canvas against a soft surface, and mist the open back of your print with warm water. As the canvas dries it will tighten back up.

If you would need to clean your canvas just use a soft, dry or slightly damp cloth and gently wipe away dirt and dust. Do not use any type of cleaning products or other chemical solutions.



How to take care of your metal print.
Metal Prints use a high heat sublimation process to infuse your image in to the aluminum's thin polyester layer. Because the inks have made a permanent bond with the polyester surface, you can safely clean it with any handheld duster or clean, soft cloth. For difficult fingerprints or skin oil smudges, use a damp rag soaked with a mild, streak-free soap and dry with a soft cloth. We recommend not placing your metal print in a place where it is in direct sunlight for extended periods of time.



How to take care of your framed print.



How to take care of your art print.



How to take care of your photo book.
Store all albums in a temperature-controlled and humidity-controlled environment to keep them looking their best. Use a soft cloth to remove fingerprints, avoiding solvents or water which could cause damage.



How to take care of your USB drive and folio for the drive.
Our first recommendation when you receive your USB drive is to purchase a duplicate drive at any electronics store and create a backup copy of your files on this as well as your computer's hard drive. Having a duplicate drive will prove very useful in transporting your files to share with others without having to worry about damaging your original. Always store your USB drive with its protective cap on and in its folio. It is not recommended to store your drive in a hot place or direct sunlight; cooler temperatures and dark storage are ideal.